If you’re deaf or have a hearing or speech impairment
Not everyone finds it easy to talk on the phone, but the free National Relay Service (NRS) can assist. By calling us through the NRS, you’ll be able to communicate with us even if you can’t hear or don’t use your voice.
The NRS is free* and confidential and can be accessed by you on these numbers:
- Speak and listen: 1300 555 727
- Internet/captioned relay call
- SMS Relay: 0423 677 767
- TTY users: 133 677
*There’s no extra charge for making a relay call beyond normal phone or data costs. You will need to register for free with NRS.